Head of Customer Success

At Tise, our goal is to make the world favori’tise second hand by making it easy, fun and inspiring to sell and buy second hand through our marketplace. Sustainability is at our core, and we strive to use our voice and platform to help people make more sustainable choices every day. With ~ 3,5 million users and a passionate community of Tise’ers across the Nordics, we’ve experienced strong growth in recent years! 🌱 We have now become a part of the eBay family — one of the world’s largest and most established marketplaces. This marks the beginning of an exciting new chapter for Tise, bringing huge opportunities for growth, learning, and impact as we scale our product and technology faster than ever before.

Head of Customer Success 💚

The Tise team now counts over 100 people, the majority at our headquarters in Oslo. Today, the Support team consists of 15 employees across markets. As Tise continues to grow, we are strengthening our Customer Success leadership to ensure a great customer experience at scale. We are now looking for a Head of Customer Success who is excited about building structure, supporting people, and enabling high-quality delivery across our customer-facing organisation 🚀 The position is a full-time permanent role based at our headquarters in Oslo, and will report to our CEO.

🧡 About the role

As Head of Customer Success, you will provide clear leadership and direction for Tise’s Customer Success function, with primary responsibility for customer support and service operations. You will work closely with team leads and agents to ensure efficient operations, strong collaboration, and a consistently high-quality customer experience.

You will play an important role in creating clarity, alignment, and structure in how we work - while supporting both individual and team development. The role combines operational responsibility with people leadership and close collaboration across the organisation.

🌱 Key Responsibilities

• Ensure a great customer experience for our Tisers
• Lead and support the daily operations of Customer Success, ensuring smooth delivery and clear priorities Set clear goals, ways of working, and expectations for the Customer Success organisation
• Support and develop team leads and agents through coaching, feedback, and structure
• Follow up on key performance indicators such as response times, quality, and customer satisfaction
• Build strong relationships and collaborate closely with key stakeholders across the organisation
• Collaborate closely with Product, Tech, and other teams to improve customer experience
• Contribute insights and input to company initiatives from a Customer Success perspective
• Help ensure the Customer Success organisation scales sustainably as Tise grows, and collaborate with eBay teams to share best practices.

🧩 Qualifications

• Experience leading customer success, support, or other customer-facing teams
• Enjoys creating structure and clarity in growing organisations
• A supportive, confident, and trustworthy leader
• Comfortable working with goals, metrics, and continuous improvement
• Comfortable working closely with multiple stakeholders and representing Customer Success in cross-functional collaboration
• Business-minded and curious about how customer experience supports company success
• Experience with Intercom or similar tools is a plus
• Fluent in English; proficiency in Norwegian is required

💚 What we offer

• The opportunity to lead and support an engaged and committed Customer Success team
• A role with influence on how customer experience develops over time
• A collaborative, inclusive, and purpose-driven work environment
• Competitive compensation and stock incentive programs
• A meaningful role in promoting sustainability and circular consumption

If this sounds interesting, don't hesitate to reach out and apply by sending in your CV and a motivational letter (in English). We will be inviting candidates for interviews continuously! ⭐ ️

Are you curious about the culture in Tise and who the Tisees are? Check out our instagram profile where we share pictures from the day to day life in Tise. https://www.instagram.com/tiseteam/

At Tise, we’re proud to be a diverse team representing several nationalities, with English as our working language. We believe that diversity strengthens our work and that’s why we encourage all qualified candidates to apply - regardless of age, gender, disability, religion, ethnic background, or gaps in your CV.