Technical Support & Operations Specialist

We are looking for a Technical Support & Operations Specialist to bridge the gap between our Customer Care and DevOps teams. You will troubleshoot technical issues by connecting the dots between customer reports and multiple systems and forming a clear hypotheses.

Hva vi ser etter

Qualifications

• Practical understanding of web applications (SaaS), mobile app sync, and how software runs in production.
• Comfortable using application telemetry, monitoring, or server logs to validate your hypotheses efficiently without getting lost in the data.
• Strong communication skills in Norwegian and English, with a knack for explaining technical topics simply.
• Experience from 2nd-line technical support, IT operations, or QA is an advantage.
• Skilled at taking vague user symptoms, deducing the underlying conditions, and attempting to reproduce or isolate the failure domain systematically without needing direct code access.
• Candidates must pass a pre-employment background check (bakgrunnssjekk ) and meet the conduct requirements (krav til vandel/politiattest) for aviation background checks (Luftfartstilsynet) and/or customer-mandated security clearances.

Who You Are

• Curious: You look at a strange error and immediately start asking the right scoping questions: Is it tenant-specific or platform-wide? Is it a data issue, a module edge case, or a sync conflict? You enjoy testing your theories through clean replication, knowing exactly when to resolve it yourself and when to package a well-scoped ticket for escalation.
• Pedagogical: You enjoy talking to users and teaching others how a system works.
• Structured: You keep tickets tidy, respect security standards, and follow issues through to resolution.

Arbeidsoppgaver

• Debug & Troubleshoot: Analyze customer tickets and server/application logs to pinpoint root causes and resolve issues directly.
• Ticket Management: Create, triage, document, and resolve support tickets, ensuring clean handoffs to DevOps when code changes are needed.
• Customer Dialogue: Support Norwegian and international aviation customers via phone, video, and email with a clear, service-minded approach.
• Customer Training: Run onboarding and training sessions on the Opscom platform once you know the system inside out.
• Team Relief: Offload routine operational tasks from Support and DevOps, and keep internal guides updated.

Vi tilbyr

• A key operational role in an international aviation tech company headquartered at Bodø Airport.
• Thorough product onboarding and close mentorship from experienced DevOps engineers and aviation specialists.
• Career growth paths toward DevOps, technical customer success, or product management.
• Competitive salary and a close-knit team environment.