NRK 2024/1330 - Office Platform and Additional Services

• The Solution / Office Platform: The overall quality of the proposed technology solution including comprehensiveness of its compliance to SSALC-ap1-at1. The suggested Office Platform shall support NRK’s digital workplace strategy. When evaluating, emphasis will be on responses to the mandatory requirements, and additional points will be given to Solutions for optional requirements (SSALC-ap1-2) • Reselling Services: The overall quality of the services provided by the Vendor, as part of the fixed services included in the margin and other available on-demand services (SSALC-ap1-2 and Reselling Services listed in Price Sheet Complete Offer) • Transition Project: The overall quality of the Transition Project in terms of completeness, compliance to mandatory requirements, and with considered thought to NRK’s change readiness. Process descriptions and demonstrable experience that reduces the discomfort of change will be evaluated more positively (SSAO-ap1-4). • Improvements: The overall quality of the Improvements that is funded and executed by the Vendor and/or its Cloud Service Provider, including clear description of efforts from the Customer. It will be evaluated based on the description of the outcome and the probability of achieving outcome based on the details in the delivery plans (SSAO-ap1-4, Improvements listed in Price Sheet Complete Offer). • AI Adoption: The overall quality of the AI Adoption delivery plan for running the fixed pilot project. It will be based on the quality of the project plan. The delivery should document the process which will lead NRK to baseline data for performance KPIs, to validate the outcome, and to use those KPIs in scaling of AI in workplace. Improvements that apply to NRK becoming AI ready or to support in piloting and/or scaling shall be reflected and evaluated as part of the AI Adoption delivery plan (SSAO-ap2-at2) • Administrative provisions: The overall quality of the Administrative Provisions, emphasizing the vendor landscape, governance and collaboration model, and key personnel. (SSALC-ap6) • Exit: The overall quality and compliance with exit requirements providing the Customer with flexible rights to exit from Vendor and/or Cloud Service Provider for objective reasons. (SSALC-ap1 Exit requirements) • Service levels: The overall quality of the offered SLAs in the Agreement. Evaluation will focus on the SLAs enhancing user experience and reducing efforts on Customer’s end and supporting Customer’s objectives and digital workplace strategy. This refers to both the SLAs of the Cloud Service Provider’s Solution and the SLAs of the Vendor (SSALC-ap5). • Cloud Service Provider’s (CSP’s) standard terms and conditions: o Choice of law and jurisdiction: Norwegian law and dispute resolution in Norway will give highest score. Other choices of law and jurisdictions will be evaluated based on how similar they are to Norwegian law and jurisdiction. E.g. Danish law will give a higher score than American law. o CSP’s liability in case of breach of contract, including limitations of liability. The more responsibility the CSP assume, the higher the score. o The CSP’s liability for third party claims. The more responsibility the CSP assumes, the higher the score. o The CSP’s right to change the Solution and the standard terms to the Customer’s disadvantage without Customer’s prior written consent. The wider right to changes for the CSP, the lower the score. o The CSP’s right to adjust the prices during the term of the Agreement. The less right to adjustment and the more predictability for the Customer, the higher the score.

• Total cost for the Solution and Additional Services: The simulated Total Cost of Ownership for the Agreement period of 5 years (Price Sheet Complete Offer). o Cost of 5-year Office Platform licenses o Internal and external Transition costs o Workplace AI licenses adoption scenario o Value and internal cost of Improvements o Reselling Services o AI Adoption pilot project o All other costs